Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website at pizzajets-meal.digital, place food orders, use our digital services, or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

Jet's Pizza is a food service business operating in the United States. We provide pizza and related food products through our website and other digital channels. For the purposes of this Privacy Policy, Jet's Pizza acts as the data controller responsible for the personal information you provide to us.

If you have any questions about how we process your personal information, you may contact us at any time using the contact details provided above or in Section 16 of this policy.

2. Information We Collect

We collect various types of information in connection with your use of our website and food ordering services. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place a food order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Username and password (for registered accounts)
• Date of birth (to verify age eligibility)
• Payment information (credit/debit card details, billing address — processed through secure third-party payment processors)

2.2 Order and Transaction Information

When you place an order or make a purchase through our platform, we collect:

• Order history and itemized food purchases
• Transaction amounts and payment confirmations
• Delivery preferences and special instructions
• Loyalty program participation and rewards data
• Promotional codes or discount vouchers used

2.3 Usage and Technical Data

When you access our website, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referral URL (the website that directed you to ours)
• Date and time of your visit
• Search queries entered on our website
• Crash reports and error logs

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. This may include session cookies, persistent cookies, and third-party analytics cookies. For full details, please refer to Section 9 of this Privacy Policy, which covers our cookie practices.

2.5 Communications Data

If you contact us through our website, by email, or by phone, we may retain:

• The content of your messages and correspondence
• Customer service inquiries and complaint records
• Feedback, reviews, and survey responses
• Records of promotional communications you have opted into

2.6 Information Collected From Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you log in or interact with our pages)
• Third-party delivery partners and food aggregator services
• Advertising networks and analytics providers
• Publicly available databases or directories

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements
• Managing your account and providing customer support
• Sending order confirmations, delivery updates, and receipts
• Verifying your identity and preventing fraudulent transactions
• Processing refunds, returns, or order adjustments

3.2 Marketing and Promotional Communications

• Sending promotional emails, special offers, coupons, and newsletters (with your consent or where permitted by law)
• Personalizing your experience by recommending menu items based on past orders
• Running loyalty programs, sweepstakes, or promotional campaigns
• Retargeting advertising through third-party digital advertising platforms

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at [email protected]. Please note that even if you opt out of marketing messages, we may still send you transactional or service-related communications.

3.3 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve the functionality and user experience of our platform
• Monitoring and diagnosing technical issues or performance problems
• Conducting internal research to better understand our customer base
• Testing new features, menus, or website designs

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of Jet's Pizza, our customers, and others
• Establishing, exercising, or defending legal claims

4. Legal Basis for Processing

We process your personal information under the following legal bases, consistent with applicable United States law and guidance from the Federal Trade Commission (FTC):

• Contractual necessity: Processing is necessary to fulfill your food orders and deliver the services you have requested.
• Legitimate business interests: We process certain data to improve our services, prevent fraud, and protect the security of our platform.
• Consent: Where required by law, we obtain your consent before sending marketing communications or placing non-essential cookies on your device.
• Legal obligation: We may process your data to comply with applicable legal requirements, court orders, or regulatory obligations.

5. Sharing Your Information With Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

5.1 Service Providers and Business Partners

We work with third-party companies that provide services on our behalf, including:

• Payment processors: To securely process credit card and debit card transactions
• Delivery partners: To coordinate and fulfill delivery orders
• Cloud hosting providers: To store and manage our website and databases
• Email marketing platforms: To manage and deliver promotional communications
• Analytics providers: Such as Google Analytics, to analyze website traffic and user behavior
• Customer support software vendors: To manage support inquiries and communications

These third-party service providers are contractually obligated to use your data only for the purposes for which it was shared and to maintain appropriate security standards.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or protect our legal rights
• Investigate or prevent fraud, security breaches, or illegal activity
• Protect the vital interests of any person

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties in other circumstances where we have obtained your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, organizational, and administrative measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

6.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Payment card security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) to protect payment information. We do not store full credit card numbers on our servers.
• Firewalls and intrusion detection: We use firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Access controls: Access to personal information is restricted to authorized personnel on a need-to-know basis.

6.2 Organizational Safeguards

• Regular employee training on data privacy and security best practices
• Internal data protection policies and procedures
• Vendor due diligence and contractual data protection requirements
• Periodic security assessments and vulnerability testing

While we make every effort to protect your personal information, no data transmission over the internet or electronic storage system is 100% secure. We cannot guarantee the absolute security of your information. In the event of a data breach that affects your rights or freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have the following rights regarding your personal information:

7.1 Rights Under the CCPA/CPRA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to what is necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service solely because you exercised your privacy rights.
• Right to Data Portability: You may request a copy of your personal information in a portable, readily usable format.

7.2 General Rights Available to All Users

Regardless of your state of residence, we offer all users the following privacy choices:

• Access: You may request access to the personal information we hold about you by contacting us at [email protected].
• Correction: You may update or correct inaccurate information through your account settings or by contacting us directly.
• Deletion: You may request that we delete your account and associated personal data, subject to our legal retention obligations.
• Opt-Out of Marketing: You may opt out of promotional emails at any time using the unsubscribe link in our communications.

7.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable request by:

• Emailing us at: [email protected]
• Visiting our website at: pizzajets-meal.digital

We will acknowledge your request within 10 business days and fulfill your request within 45 days of receipt. If we require additional time, we will notify you of the extension and the reasons for it. We may need to verify your identity before processing your request to ensure the security of your information.

You may designate an authorized agent to submit requests on your behalf. We may require proof of the agent's authorization and verification of your identity before processing such requests.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

9. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver relevant advertising. A cookie is a small text file that is placed on your device when you visit a website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly and cannot be switched off. They include cookies that allow you to add items to your cart and complete an order.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your login details or delivery preferences.
• Targeting and Advertising Cookies: These cookies may be set by our advertising partners to build a profile of your interests and deliver relevant advertisements on other websites.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, or set preferences for certain types of cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy, which is available on our website at pizzajets-meal.digital.

10. Children's Privacy

Jet's Pizza does not knowingly solicit, collect, or retain personal information from children under the age of 18. If we learn that we have inadvertently collected personal information from a minor under 18 without verifiable parental or guardian consent, we will take prompt steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We are committed to protecting the privacy of young users and complying with applicable laws, including the Children's Online Privacy Protection Act (COPPA).

Parents and guardians are encouraged to monitor their children's internet usage and to prevent minors from submitting personal information on our website without adult supervision.

11. International Data Transfers

Jet's Pizza is based in the United States and primarily operates within the United States. However, some of our third-party service providers, including cloud hosting services, analytics platforms, and email marketing providers, may be located in or operate from countries outside the United States. As a result, your personal information may be transferred to, stored, or processed in countries other than your country of residence.

When we transfer personal data internationally, we take appropriate steps to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy and applicable law. These steps may include:

• Selecting service providers located in countries with adequate data protection laws
• Implementing contractual data protection clauses with third-party processors
• Using appropriate technical and organizational safeguards to protect data in transit and at rest

By using our website and services, you acknowledge that your information may be transferred and processed in the United States or other countries, and you consent to such transfers as described in this Privacy Policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by Jet's Pizza. These may include links to food delivery aggregators, social media pages, or promotional partners. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for the privacy practices of such third parties.

We encourage you to review the privacy policies of any third-party websites you visit before submitting any personal information. The inclusion of a link on our website does not imply our endorsement of the linked website's privacy practices.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our website does not currently respond to DNT browser signals. However, we provide you with controls over cookies and tracking technologies as described in Section 9 of this Privacy Policy.

14. FTC Compliance and Consumer Protection

Our privacy practices are designed to comply with the Federal Trade Commission Act (FTC Act) and related FTC guidelines governing fair information practices, unfair or deceptive acts or practices, and online privacy for consumers. We are committed to:

• Providing clear and conspicuous notice of our data collection and use practices
• Offering consumers meaningful choice and control over their personal information
• Maintaining the accuracy and security of personal data
• Ensuring accountability for our data practices through internal compliance programs

If you believe that our privacy practices are unfair, deceptive, or in violation of applicable federal consumer protection law, you have the right to file a complaint with the Federal Trade Commission (FTC). See Section 15 for information on how to file complaints with regulatory authorities.

15. Filing Complaints With Regulatory Authorities

If you are not satisfied with how we have handled your personal information or responded to your privacy rights request, you have the right to file a complaint with the appropriate data protection or consumer protection authority. In the United States, relevant authorities include:

15.1 Federal Trade Commission (FTC)

The FTC enforces federal consumer protection laws and investigates unfair or deceptive trade practices, including privacy violations.

• Website: www.ftc.gov
• Online Complaint Portal: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 California Attorney General (California Residents)

California residents may file complaints regarding CCPA/CPRA violations with the California Attorney General's Office or the California Privacy Protection Agency (CPPA).

• California Attorney General Website: oag.ca.gov/privacy
• California Privacy Protection Agency: cppa.ca.gov

15.3 State Attorney General Offices

Residents of other U.S. states may also have the right to file complaints with their state Attorney General's office or relevant state consumer protection agency regarding privacy violations under applicable state law.

We encourage you to contact us first at [email protected] to give us the opportunity to resolve your concern directly before escalating to a regulatory authority.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or regulatory guidance. When we make material changes to this Privacy Policy, we will:

• Post the updated policy on our website at pizzajets-meal.digital
• Update the "Last Updated" date at the top of this page
• Send an email notification to registered users (where required by law or where changes materially affect your rights)
• Display a prominent notice on our website homepage for a reasonable period

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy will constitute your acknowledgment of the updated terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days. For requests to exercise your privacy rights (access, deletion, correction, portability), we will process and respond within 45 days of receipt, subject to verification of your identity. If additional time is needed, we will inform you of the extension in writing.